• What is BACCO?

    Ans : Identifying proper government support as being fundamental in making Bangladesh a major contender in the offshore market, the entrepreneurs have created the Bangladesh Association Of Call Center and Outsourcing (BACCO)

  • What is Business Process Outsourcing?

    Ans : BPO is the process of hiring another company to handle the non-core business activities of your company.

  • Why do companies outsource their activities?

    Ans : Concentrate on core businesses, High Labor Cost, Better Services to their Customer.

  • Who do outsource their activities?

    Ans : Telecommunications, Travel & Hospitality Service Provider, Banks & Insurances, Pharmaceuticals, FMCG ,NGOs & e-Governmen

  • What is a Contact and Call Center?

    Ans : A call center is a physical place where customers through various contact channels are managed by an organization. Typically, a center has the ability to handle a considerable volume, screen, forward queries on behalf of the organization. Call centers are used by mail-order catalog organizations, telemarketing companies, telecommunications companies, travel & hospitality service provider, banks & insurances services provider, and other service providers.

  • How can I become involved?

    Ans : By completing the contact us form on our website.

  • Who are BACCO members?

    Ans : Visit our List of Members.