What is BACCO?
Ans : Identifying proper government support as being fundamental in making Bangladesh a major contender in the offshore market, the entrepreneurs have created the Bangladesh Association Of Call Center and Outsourcing (BACCO)
What is Business Process Outsourcing?
Ans : BPO is the process of hiring another company to handle the non-core business activities of your company.
Why do companies outsource their activities?
Ans : Concentrate on core businesses, High Labor Cost, Better Services to their Customer.
Who do outsource their activities?
Ans : Telecommunications, Travel & Hospitality Service Provider, Banks & Insurances, Pharmaceuticals, FMCG ,NGOs & e-Governmen
What is a Contact and Call Center?
Ans : A call center is a physical place where customers through various contact channels are managed by an organization. Typically, a center has the ability to handle a considerable volume, screen, forward queries on behalf of the organization. Call centers are used by mail-order catalog organizations, telemarketing companies, telecommunications companies, travel & hospitality service provider, banks & insurances services provider, and other service providers.
How can I become involved?
Ans : By completing the contact us form on our website.
Who are BACCO members?
Ans : Visit our List of Members.